Privacy & Cookie Policy

Our Commitment to your Privacy

Teeline Online - Privacy Policy

This privacy policy is for Teeline Online (‘our’, ‘we’, ‘us’).

In compliance with the UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Teeline Online is committed to processing personal information about its customers/students in ways that comply with its legal and regulatory obligations, and to being clear with customers/students about what it does with their personal information.

We respect and value the privacy of everyone who enquires or purchases our services and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

What is this Privacy Policy for?

The policy sets out how we use personal data.

Teeline Online will not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your learning Teeline shorthand with us, or use of our dictations.

Data collection

Teeline Online may collect personal information which we receive when you:

We may collect the following types of information:

 

All credit card or debit card details are not held by us.  These payments are made via PayPal and therefore we do not have access to this information. Payments made by direct bank transfer (BACS) are made directly from your own bank account and we do not collect this information.

Appropriate firewall technology is used within to prevent unauthorised access to any personal data we hold. All personal data is backed up daily, and archives are stored off-site in a secure location.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below and we will use reasonable endeavours to correct.

How do we use your data?

As a customer/student

The customer organisation data (organisation name, address, URL and key business and contact information) will be stored securely on our system for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.

Individual learner data (first/last name and email) will be stored on our system to enable learners to access the online learning service, complete courses, answer questionnaires, access resources, including dictations.

We will contact students on our Platinum level membership to remind them when assignments are overdue.  You can request not to receive these reminders at any time.

We may contact you to advise you of any Masterclasses or other initiatives to support your learning. 

We will also reply to any customer/student correspondence in order to respond to any questions, queries or concerns in respect of their learning Teeline shorthand.

Keeping your information safe and secure

Teeline Online is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

Subject Access Requests

Under the GDPR, individuals can ask for confirmation that their data is being processed and access it. Teeline Online reserves the right to make a reasonable charge for the information where a request is manifestly unfounded or excessive, particularly if it is repetitive. Once an individual’s identity is verified, Teeline Online will endeavour to respond without delay, and within the one month specified by law.

Third party access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

Our Service Providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, marketing outsourced service providers that assist us in carrying out business activities.

How long do we keep personal information?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.  Our memberships all are ‘unlimited’ and therefore, unless requested to remove personal data, we will keep your details secure.  We will occasionally contact you to check that any information we hold is still accurate and that you are happy for this information to still be held.

Use of Website Cookies

This website uses cookies to improve your experience when visiting the website.  Cookies are small files saved on your device that track, save and store information about your interactions with and usage of the website.  This allows the website, through its server to provide you with a tailored experience within this website.

If you don’t want cookies to be stored on your device, you should make the necessary changes to your device or the relevant browsers or apps.

This website uses tracking software to monitor you to better understand how you use it.  This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.  

Other cookies may be stored on your device by external vendors when this website uses referral programs, sponsored links or adverts.  These cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected without your consent.

Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Social Media Platforms

We participate with social media platforms subject to their privacy policies and terms.

You should use social media platforms wisely and communicate/engage upon them with due care and caution in regard to your own personal data.  We will not request personal data through social media platforms.  If you want to discuss something of a sensitive nature, then please use a more appropriate channel such as a telephone call or email.

This website may use social sharing buttons which help share web content directly from web pages to social media platforms.  You should use these buttons with care.  Note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

We share web links on social media pages. Sometimes, these links can be shortened. These shortened URLs or even the displayed URL can be hacked or otherwise changed against our wishes to divert you to another site.  We are not responsible if you are redirected to the incorrect site.

Changes to our Privacy Policy:

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in May 2018.

The General Data Protection Regulation (GDPR)

As you know the European GDPR came into force on 25th May 2018.

Your data has always been protected by Teeline Online, but the new GDPR gives individuals new rights and freedoms not afforded by the current Data Protection Act.

‘Personal data’ means any information that may (either on its own or in combination with other information) be capable of identifying a living person.
‘Processing’ includes anything from using, collecting, storing, accessing, deleting, extracting or transferring.

Questions

Comments

Name of Supplier Teeline Online
Does Teeline Online have a Data Protection Officer? No. Due to the nature of Teeline Online service and data management, there is no requirement for this post.
Who is the senior person responsible for information security and data protection at Teeline Online?

 

Liz Cray

Who is the senior person with overall responsibility for security at Teeline Online?

Liz Cray

What service does Teeline Online provide?     Teeline Online provides an online Teeline shorthand learning resource. Students complete training modules and depending on membership level can submit assignments to our tutor for assessment.  The lessons are also available in PDF format for students to download, as well as sound files which are also available for download. 
In providing this service, is Teeline Online processing personal data belonging to its customers? 

Yes. The organisation data (organisation name, address, URL, key business and contact information) is stored securely for the purpose of managing the relationship and service, ensuring satisfaction and awareness of products and developments.

The organisation’s individual learner data (first/last name and email) is stored to enable learners to access the online course and where appropriate reset log in and password details. 

Does Teeline Online process sensitive special category data? No.
What policies and procedures are in place and how does Teeline Online ensure they are followed? 

Our policies

  1. Privacy Policy
  2. Cookie Policy
  3. Data Protection Policy


We maintain a Data Breach register (as required by the GDPR/DPA). 

How often are Teeline Online policies and procedures reviewed? Annually, or sooner should regulations change
Does Teeline Online appoint other companies or organisations to process personal data?  

The online lessons are hosted by an external third-party service.

 

Teeline Online carries out due diligence on third-party suppliers related to their position on GDPR. All our systems are located in the UK or EEA.

 

Access to organisation data and individual learner data is only allowed when required by law. We do not, and will never, sell or share your personal information with third parties for marketing purposes.

Does Teeline Online ever transfer personal data outside the UK? If so, please specify where.  The web hosting provider Bravenet is outside of the UK. Their GDPR information can be found here
Who has access to the data regarding customer data subjects? The two partners of Teeline Online have access to the data for the purpose of contacting students regarding their online learning.
How is this customer data gathered?

The only data collected prior to registration is when an enquiry is sent through.  The information requested provides Teeline Online to respond to any questions.

After registration, Teeline Online receives payment notification from PayPal.  This information is stored so that the registered member can then be sent their login details and passwords so that they are able to access the online learning resource. If payment is made by bank transfer, the customer will have provided the necessary information: name, email address, telephone number prior in order for payment to be made and registration details confirmed.

Registered members, depending upon the level of membership, and their personal preference may be contacted regarding their online learning - this will include any updates to the online learning, reminders to send assignments, details of any further resources that may be available, e.g. dates for Masterclasses.

How does Teeline Online ensure consent for the data’s use has been obtained.? The customer is encouraged at all stages, prior to payment to read Teeline Online's terms and conditions.  This clearly explains that by registering the customer confirms their agreement to purchase the service from Teeline Online, consent is agreed between the parties at this stage, as mentioned in the T&Cs.
How will data be provided in response to any EU Citizen Subject Access Requests for data? A subject access request will follow our internal process and be responded to within the period required by law. 
What happens to personal data when the service contract ends?

All customers are given unlimited membership.  Should a request be made that membership be cancelled for any reason Teeline Online will:

  1. Permanently delete the organisation, learner data and training history from their records
  2. Retain the organisation financial transactional details, in line with HMRC’s legal retention requirements.

How to contact us:

Please make an enquiry through our contact us page if you have any questions about our privacy policy or about the information we hold about you.

If you have any questions/comments about privacy, you should contact us.

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